FAQ's
Frequently Asked Questions
1. What currency are the prices on your website?
All prices on Divas Beautique are listed in U.S. dollars (USD). Your payment provider may convert the total into your local currency.
2. I just placed an order. When will it ship?
Please allow approximately 3–5 business days for order processing before shipment, unless otherwise stated on the product page. Processing may vary with product availability, supplier schedules, weekends, and holidays. Once your order ships, we will provide tracking information when available.
3. Can I return an item if I change my mind or receive a damaged product?
If you wish to request a return, please contact us through our Contact Us page as soon as possible and include your order number. Our Refund Policy explains return eligibility, timeframes, and exceptions. Certain items, including shapewear and intimate garments, may be ineligible for change-of-mind returns for hygiene reasons, subject to applicable law. If an item arrives damaged, defective, or incorrect, please contact us promptly with details and photos where possible. Your statutory consumer rights are not affected.
4. Can I cancel my order?
Please contact us as soon as possible if you need to cancel. We will try to accommodate cancellation requests before an order is fulfilled or shipped, but cancellation cannot be guaranteed once processing has begun. If your order has already shipped, please refer to our Refund Policy for available return options and applicable legal rights.
5. I entered the wrong shipping address. What should I do?
Contact us immediately through our Contact Us page with your order number and the correct address. We will try to update your shipping details before fulfillment, but changes cannot be guaranteed once processing or shipment has begun. Additional charges may apply if an incorrect address causes a delivery problem, where permitted by law.
6. How long does shipping take?
Delivery time depends on your destination, the shipping service, customs clearance (where applicable), and product availability. Order processing typically takes approximately 3–5 business days before shipment. Carrier delivery estimates are not guaranteed. For more information, please see our Shipping Policy.
7. I have another question. How can I contact you?
We are happy to help! Please use the Contact Us page on our website. If your question concerns an order, include your order number and a brief explanation so we can assist you.
8. Do you ship internationally?
We offer shipping to selected destinations, including Canada, the United Kingdom, Australia, New Zealand, the United Arab Emirates, Ireland, and Singapore, subject to checkout availability and product restrictions. International shipping charges appear at checkout. Import duties, taxes, and customs fees may be payable by the customer unless otherwise stated at checkout.
9. Can fragrances be shipped outside the United States?
No. Perfumes, colognes, and other fragrance products are available for shipping within the United States only. Please do not include fragrances in orders intended for delivery internationally.
10. Why did only part of my order arrive?
Some items are fulfilled from different locations, so your order may arrive in two or more separate packages on different days. You may receive a separate tracking number for each shipment. If you are missing an item, please check your shipping confirmations and contact us if you need help.
